If you change your mind
Our returns policy is simple. You may return any standard item (excluding bespoke / non-stock – see below) within 14 days of receipt of the goods. The items must be returned in their original packaging with all associated labels/tags. The cost of returning an item will not be met by The Home. If you return any item which is incomplete or is in an unsatisfactory condition then your refund may be reduced or not processed. Your refund will of course include the original standard delivery charge (£5.95). We suggest items are returned using a ‘signed for’ service to ensure that we receive them. The Home will not accept responsibility for goods lost or damaged in transit. When returning your item, please include a copy of the invoice and specify whether you would like a refund or an exchange.
Standard items exclude any item we do not hold in stock, that has to be order specifically for you, or that has to be manufactured to your specification. Standard items exclude, without limitation, items ordered in a specific upholstery, finish, size or colour.
Bespoke / non-stock items
Bespoke (made to order) items and non-stock items cannot be returned or refunded. Once an order for a bespoke item has been placed it cannot be cancelled. Please ensure that you are 100% happy with the finish / colour / size etc. of any bespoke / non-stock item before you place the order. We cannot be held responsible for any errors made when placing the order. Bespoke / non-stock items include, without limitation, any item we do not hold in stock, that has to be ordered specifically for you, or that has to be manufactured to your specification. This includes items ordered in a specific upholstery, finish, size or colour. If you are unsure if an item is bespoke / non-stock please do not hesitate to contact us. We are also happy to talk you through the options to make sure the item/options are right for you before you place the order. We are available seven days a week between 10.00am to 6.00pm.
The Home will work to rectify issues arising from items delivered that are faulty or damaged. You must notify us within 24 hours of receipt of delivery if an item has been damaged in transit. We stand by the quality of our products and will honour the manufacturer’s guarantee.
This does not affect your statutory rights.
Remember that we are all real people working at The Home and we will be more than happy to assist you to make the correct choice. Please do not hesitate to contact us, seven days a week from 10am to 6pm, if you would like to discuss the product options.